Privacy Policy
Last updated: 21 October 2026
2Chance Nigeria Ltd ("2Chance", "we") runs the 2Chance web app, phone app and waitlist. We follow the Nigeria Data Protection Act 2023. This policy explains what we collect, why, who sees it and the choices you have.
What we collect
- Account: your name, and the email address or phone number you sign in with. Your confirmation that you are 18 or older.
- Trips: where a protected trip starts and ends, and your location while that trip is active. On the web, location is only recorded while the trip page is open.
- Trusted contacts: the names and phone numbers you add, so we can alert them if you press the panic button.
- Panic alerts: when you raise one, its time, reason, your location if available, and who we tried to notify.
- Community and reports: posts you write, likes, and incident reports (category, description, location, vehicle plate if given). Reports are shown to others without your name.
- Campus rides: your institution email address once verified, rides you organise or join, and contribution records you or other riders enter.
- Settings: language, low-data mode and theme.
- Waitlist: name, email, and optionally phone number, city and how you would use 2Chance.
Why we use it
- To run the safety features you ask for: verification, trip sharing, check-ins, panic alerts and campus rides.
- To keep the service secure and prevent abuse (for example, rate limits and duplicate-report checks).
- To contact you about your account, and — if you joined the waitlist — about the launch.
We do not sell your personal data, and we do not use it for advertising.
Who can see it
- People you choose: anyone you send a trip link to sees your live position and first name until the trip ends or the link expires. Trusted contacts receive alerts you trigger.
- Ride members: people on the same campus ride see your first name, status and pickup details for that ride.
- 2Chance safety responders: trained staff can see panic alerts to follow up on them.
- Service providers: our hosting, email and (when enabled) SMS providers process data only to deliver the service.
- Authorities: only where the law requires it, or where someone's life is at risk.
How long we keep it
We keep data only as long as needed for the purposes above. Location is collected only during an active trip. Detailed retention periods are being finalised as part of our data protection impact assessment and will be published here.
Your rights
You can access, correct or delete your data, object to some uses, and ask for a copy. You can delete your account at any time in Settings → Delete account. For anything else, email hello@2chance.ng. You may also complain to the Nigeria Data Protection Commission.
Security
Data is encrypted in transit, access is limited by database rules so each person can only read what they are allowed to, and trip links are random, expiring and revocable.
Changes
We will update the date above when this policy changes, and tell you in the app about significant changes.